FAQs

I'm new here! How do I get started?
First, welcome to your sleepy little village at The Baby Sleep Site! We're so happy you're here! To get started, if you have purchased a support...
Sat, Feb 3, 2024 at 9:20 AM
I'm a returning client. What do I do now?
Welcome back! You are not alone and we're happy to support you during your unique journey!  After you've purchased more emails and/or phone supp...
Tue, Dec 19, 2023 at 3:30 PM
How do I login/gain access to my Helpdesk account?
To better serve you, we have a new helpdesk as of December 2023!  While it's not mandatory to access your Helpdesk account, this is where you can se...
Tue, Dec 19, 2023 at 3:39 PM
What if I need more sleep help?
Need more support? We've got you covered!  As an existing/returning client, you do not have to "start over!" We offer quite a few options ...
Sat, Feb 3, 2024 at 9:22 AM
Do I have any services remaining on my account?
Please log in to your Helpdesk account by clicking/tapping on "LOGIN" at the top of this page.  Once logged in, go to "Edit Profile"...
Tue, Dec 19, 2023 at 3:41 PM
When can I expect a response from my consultant?
Quality is very important to us and we know it’s important to you too! Personalized Sleep Plans® are written just for you and are usually completed in ...
Thu, Jan 4, 2024 at 2:35 AM
I'm having technical issues. Help!
Having trouble and not sure what to do? Don't worry... We're here to help!  Please contact us at any time!
Tue, Dec 19, 2023 at 3:44 PM
Can I get help for a sibling?
Many of our families have sleep challenges across multiple children. You are not alone! For twins or multiples, unlike buying multiple car seats, high chai...
Tue, Dec 19, 2023 at 3:45 PM
What if I choose the wrong package?
If you are worried about buying the ‘wrong’ package, please don't fret.  If you ever feel you need something different than your purchase, please reach...
Tue, Dec 19, 2023 at 3:47 PM
Will my insurace cover sleep consultation services?
At this time, our sleep consulting services are generally not covered by traditional health insurance providers as many consider baby sleep consulting an al...
Tue, Dec 19, 2023 at 3:49 PM