When you purchase your Premium Sleep Support Package, you will automatically receive details via email to help you get started with your phone conference, and a link to complete and submit your sleep history to us. In this 20-30 minute online questionnaire, we’ll cover all areas of sleep and development, milestones, the techniques that have or haven’t worked in the past, any potential changes in your little one’s life, your concerns, and more, to best assess a course of action that will be the best fit for your family. Alternatively and optionally, you can split your 60 minutes into smaller meetings.

You’ll typically have your 60 minute conference via phone or Zoom first, and after that call, your sleep consultant will prepare a Personalized Sleep Plan® specifically for your family. Once your plan is sent to you, your 30 days of unlimited email conversations will start.

Virtual conference appointments are via telephone or Zoom and are typically available within 2-5 business days. Special arrangements can sometimes be made for weekends or after-hours. If you are worried we don’t service your time zone, don’t worry! We regularly work with parents worldwide and will find a time that works for you and your family!

If you prefer to receive your written Personalized Sleep Plan first, and use all 60 minutes of your telephone/Zoom conference time during the 30 days for follow up calls, that is fine too! Just let us know by sending a quick message to us via your helpdesk account or send us an email.